Returns & Exchanges
At Conti's Bakeshop & Restaurant, we strive for perfection in every bite, but if your order is damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, all return or exchange requests must be reported immediately upon receipt.
Inspection Upon Delivery
Please check your cakes, pastries, or meals immediately upon delivery or pickup to ensure the order is correct and the quality meets our standards.
Immediate Notification
If there is an issue, notify our delivery rider or contact the specific branch where the order was placed within one hour of receipt.
Provide Proof
To process a refund or replacement, please provide a clear photo of the product issue along with your official receipt or order confirmation number.
Resolution Process
Once validated, our team will arrange for a fresh replacement of the item or process a refund through your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing